FAQ

FAQ

I only need x number of pieces, not a full case. Can I buy smaller quantities?

We are not set up to sell pieces because most of our customers require a full-size run and assortment. We sell pre-packed cases to retailers and wholesalers.

What is the minimum case amount for an order?

1 case

Can you send me a catalog?

Please send us an email with your address or give us a call. We also have a printable CATALOG

What forms of payment do you accept?

We accept US-based Visa, Mastercard, Discover Card, or American Express credit cards for any US or Canadian orders. We also accept money orders and bank transfers. For international orders, payment via direct bank transfer is required.

What shipping method do you use?

We have competitive rates with UPS, FedEx. We can use your shipping method upon request.

Do you deliver?

We offer free delivery throughout New York City and areas of New Jersey depending on the order size. Please call or email us to inquire.

What is your Return Policy?

A: If the goods you receive are deemed damaged or you receive an item other than what you ordered, let us know within 7 days of receipt and we'll send you a return shipping label. You can return the full case with the retail packaging onopened and we'll offer you a full credit, refund,or exchange.

If you just decide you don't want an item for whatever reason, you can return the full case with the retail packaging unopened within 7 days of receipt in exchange for goods minus a 15% restocking fee.

Partial cases or merchandise that's had its retail packaging opened cannot be returned or exchanged for any reason. All return requests must be made within 7 days of receipt. Requests made after that point will not be approved for any reason.

Can you make custom orders?

Please fill out our form under the custom order tab.

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